Customer support

Introduction

LS VINA Cable & System understand that you are aware of and care about your own privacy, and we take that seriously. This Privacy Notice is intended to provide you with information about what personal data LS VINA collects about you and how it is used.

Purpose of Personal Data Processing

The legal basis for the processing of your personal data is your consent, legal obligation, performance of a contract and/or any other applicable legal basis, such as our legitimate interest in engaging in commerce, offering products and services including websites.

LS VINA may process your personal data for the following purposes:

• Responding to your requests - When you contact us with any problem, comments or questions, we will collect and use your personal data to respond to your requests.
• Preventing and investigating security issues and abuse – We collect and process your log information to keep the website secure and to prevent abuse and fraud.

Categories of Personal Data

We do not collect more information than we need to fulfill our stated purposes and will not retain it for longer than is necessary.

LS VINA may collect and use the following information:

• Contact information - We may collect contact information such as name, company name, e-mail address and phone number to communicate with you in accordance with contract or any service you have requested.
• Requests – We may collect your contact information and details of your comments, requests and questions to respond.
• Log information – When you use the online services, our servers automatically collect information that your browser or mobile app sends whenever you use online service. This log data may include your IP address, the date and time of your use, and cookie data.

The information we ask for is necessary for the purposes described in this notice. It might affect the stated purposes if you don’t provide the personal data we ask for.

Provision of Personal Data

We may share and disclose your information to third party such as logistics companies in accordance with contracts or any service you have requested, and in compliance with applicable law and legal process. 

We may share data about customers, attendees, visitors, partners or contractors with third party service providers who provide products/services on our behalf. These service providers may, for example, process your data as a trade agency or provide IT services or technical service support on our behalf. We have contracts in place with those service providers. This means that they cannot do anything with your personal data unless we have instructed them to do it. They will not share your personal data with any organization apart from us. They will hold it securely and retain it for the period we instruct.

From time to time, we may disclose your data to our business partners such as distributors with your permit or expression of interest. LS VINA does not control our business partners’ use of the data that we collect, and their use of the information will be in accordance with their own privacy policies. Please check the privacy policies and notices of these business partners for any questions.

We may also share or disclose your data when required by law or to respond to legal process; to protect the rights, property or safety of individual; to protect our rights, property or safety; to maintain security.

Retention of Personal Data

We will retain your information only for as long as is necessary for the stated purposes. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, and enforce our agreements.

Complaints or Queries

We take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.